FAQ

Who is Cakenology?

We have started as a wholesale business supplying coffee shops and restaurants throughout London with our delicious cakes. Now you can order these for yourself online, lucky you!
We are hoping to open our own store, so fingers crossed.


Where can I buy your cakes?

Our cakes are available to buy online for either delivery or collection from our affiliated restaurant in Central London. You can place the orders either online, over the phone at 0207 499 1172 or via email sales@cakenology.com


What are your delivery charges?

We deliver in Greater London within the M25 using either ourselves or using a courier service. Our approximate Central London next day delivery charge is £9.95. Other delivery charges vary depending on your location so please click here to view our weekday delivery charges in more detail. Ask us for a quote on weekend deliveries. Please check these before placing an order using the Shipping calculator during before check out.


What if my delivery arrives damaged?

In this case, please take a photo of the damage and send it to sales@cakenology.com. If the damage is substantial you will receive either full or partial refund. However we cannot process any refund without a photo proof. It is the customer's responsibility to check the delivery upon collection. We will do our best to try and fix the damage for you or repeat the order for you for the next day if possible. However it is extremely important that we receive the proof of damage.


What is the refund policy?

We are only human so if the mistake was from our side, we will do our best to fix any issues. If your cake has been booked for the wrong date, you will receive a full refund and discount from any future services, however we cannot issue any other forms of compensation. If there is any other issue with the cake, please contact our sales team and we will try to resolve the problem. Please note that once you accept the cake either by delivery or during collection we cannot issue a full refund.


Do you deliver outside the UK?

No. At the moment we only deliver only within the M25.


Do you sell customised cakes?

Of course we do! Here at Cakenology we love to see innovation. You can customise a selection of cakes in our online customisation section or alternatively call us or email us and we will do our very best to meet your needs. Email us your dead, sketches, photos anything you want and we will do our best to create the perfect cake for you.

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